What are your shipping options and delivery times?


Due to carrier delays during Holidays it may take longer than expected for your package to arrive. We thank you for your patience.

Orders ship Monday to Friday excluding US Federal holidays.

Standard | Free on orders over $69 ($5 for orders under $69) 
Estimated delivery within 20-25 business days.

Express Shipping | $5 
Estimated delivery within 20-25 business days.*
*Orders will arrive in 20-23 days if ordered before 1pm EST Mon-Fri. We do not offer this on weekends.

• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.


How do I track my order?


Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

If you cannot find your order shipment confirmation email you can track your order by CLICKING HERE .



What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.


Will Pandora ship products to locations outside of the U.S.?

Pandora US Online ships within the United States (including Alaska, Hawaii and Puerto Rico).Unfortunately, we do not deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.

If you are located in a different country, please visit our country locator.